Certification of IT services management ISO/IEC 20000-1:2011

After getting ISO/IEC 20000 certification a company positioning itself serious service provider in information technologies sphere gets a possibility to demonstrate the effectiveness and completeness of the quality management system in providing IT services.

Standard ISO/IEC 20000-1:2011 determines key rules and requirements allowing to apply a process approach to IT service management system. It guarantees that the quality of IT services comes up to the expectations of customers. This standard can be easily harmonized with the standards ISO/IEC 27001 (information security management  и ISO 9001 (State Standard Р ISO 9001:2011.

«Expert Customer Support Centre» suggests using one of two certification variants:

  • To undergo certification of correspondence to ISO/IEC 20000-1:2011standard in IT services management system;
  • To expand the scope of certification ISO 9001 (for those who have already received ISO 9001:2008).

Validity of the certificate Service form Performance period Cost
3 years with possibility of subsequent prolongation "turnkey" 7 days 80 000 RUB

Certification documents: certificate ISO/IEC 20000-1:2011 (with the duplicate in English on demand), permit to use a conformance mark, two personalized certificates of expert-auditors.

Certification objects ISO/IEC 20000-1:2011:

  • Organizations rendering IT services (technical support, service support, warranty repair, upgrading of computer complexes);
  • Internal IT departments of big companies, which business processes are connected with information technologies.

What are the benefits of implementing IT service management system and the certification ISO / IEC 20000-1:2011?

  • Improvement of the management structure of the company or IT department.
  • Tangible increase in capitalization.
  • Prospects for successful drawing of investments.
  • Minimization of conflicts between different company management systems.
  • Improvement of the positive image of the organization.
  • Expanding access to international markets.

Professional consultation support on the question of certification ISO/IEC 20000-1:2011 will be promptly provided by online consultants or experts of ECSC Llc.  

To order a service or consult with an expert:

  • +7 (495) 649-85-78 – for Moscow;
  • +7 (812) 648-29-68 – for St. Petersburg;
  • 8 (800) 555-02-78 – free multichannel line for the regions.